You are Karan Kumar, Manager, Standard Book House, Fort Road, Kochi. You have received a letter of complaint from Principal, Sunrise Global School, Calicut. The books she had ordered were received late; number was less than ordered; and some books were in a damaged condition. Write a suitable reply to her letter in 120-150 words.
Standard Book House
13 March, 20××
Sunrise Global School
Subject: Reply to the Letter of Complaint Madam
I am writing to you in reference to your complaint letter, regarding the delay in receiving the books, which you ordered. You also mentioned in your letter that some of the books you ordered were damaged and few others were missing from the consignment.
I regret the inconvenience caused to you and apologise for the same.
Some of the books mentioned in the booklist provided by you were out of stock or available in less quantity with us at the time we received your order. Although we sent for the books immediately, the books arrived late, hence the delay. Two of the books you required have gone for reprinting because of which they are unavailable at this moment. They will be sent to you once the new editions arrive. However, if your wish, you can cancel the pending order.
I accept the responsibility of the delay in delivery of the consignment and request you to return the books, which were damaged in the transition so that I am able to replace them at the earliest.
I assure you that the delivery of books will be done without delay.
Thank you for doing business with us.