You bought a refrigerator two months ago from Mohan Sales, Ashok Vihar, Bangalore. It has developed certain problems regarding its functioning. Cooling has stopped and it is making a lot of noise. Write a letter of complaint to the Manager asking him for immediate repair/replacement of the same. You are Sachin/Shashi, 61 Pratap Enclave, Bangalore.

61, Pratap Enclave
Bangalore

2nd March, 20××

The Manager Mohan Sales
Ashok Vihar
Bangalore

Subject: Faulty Refrigerator

Sir

This is in regards to the brand new refrigerator I bought last month from your shop. Please refer to the invoice number ABC/1234 dated 2nd February, 20××. The refrigerator was working fine at the time of purchase and continued to function properly for nearly twenty days. Of late, it has developed certain problems regarding its functioning. The cooling has stopped completely and it is also making a lot of noise.

Mohan Sales enjoys a great reputation and goodwill in the market. However, this experience has left me utterly disappointed. The refrigerator was bought with a warranty of one year. Since it is still in the warranty period, I would request you to either repair or replace the product at the earliest. I am enclosing a copy of the bill for your reference.

Thank you

Yours sincerely
Shashi Shah

Encl. Copy of bill