Recently you travelled in a State Transport bus from Chennai to Thiruvallavur and to your shock air-conditioning in that coach was not working properly. The quality of the maintenance of the bus was also not good. All the way you spent time in unbearable heat. Write a letter to the Editor, ‘The Hindu’, drawing the attention of the General Manager (Maintenance) for taking action in this matter. You are Hema/Ganesh, 25, Avadi, Chennai.
2 March, 20xx
Subject: Poor Maintenance of State Transport Buses
Through the columns of your esteemed daily, I wish to draw the attention of the General Manager (Maintenance) of the State Transport towards the poor maintenance of state transport buses.
Recently, I had a rather unfortunate experience while travelling from Chennai to Thiruvalluvar in an air conditioned state transport bus. I opted for the AC bus hoping for a comfortable commute even though the fare is three times the normal fare. However, the air conditioning stopped working within an hour of the beginning of the journey. Since it was an AC bus, the windows were sealed shut and couldn’t be opened for some fresh air. This made the passengers extremely uncomfortable. Some even became sick due to suffocation.
Besides faulty air conditioning, I also noticed that the quality of the maintenance of the bus was not good either. The outer cover of the seats were torn in almost all seats and the sponge was coming out. While some seats had back handles, others did not. In addition, the bus floor and the overhead luggage racks were extremely dirty.
The condition of the state transport buses is worsening day by day. This does not leave a positive impression on tourists, especially foreigners.
I hope you will publish this letter, so that the concerned authorities swing into action immediately.